GENERAL POLICY

ORDER PROCESSING AND PAYMENTS

All orders are processed within 48 hours. Occasionally items may be sold out. All products, if sold out, can be made by order. All items, marked 'available by order' usually are made within 3-5 workdays. Please contact studio.archetip@gmail.com for more detail.

All payments are securely processed via Stripe platform which is certified to PCI Service Provider Level 1.
This is the most stringent level of certification available in the payments industry.

SHIPPING

All orders ship Monday – Friday

- Domestic shipping is processed within 1-2 workdays, and takes 1 to 2 workdays
- Shipping within Europe is processed within 1-2 workdays, and takes 5 to 7  workdays.
- Shipping outside the EU is processed within 1-2 workdays, and takes 1 to 3 weeks depending on destination.

If needed, express shipping is done via DHL Express. For express shipping details please contact studio.archetip@gmail.com

Archetip is not responsible for custom fees and handling costs if orders are to be sent outside the EU. 

PRIVACY POLICY

www.studioarchetip.com website is owned by Archetip, which is a data controller of your personal data. When purchasing at Archetip store, some personal information is needed to be provided to process and fullfill the shipment of your order. Your privacy will be respected and no information will be shared with a third party. To read full privacy policy visit www.studioarchetip.com/privacy-policy

GUARANTEE AND RETURN

Archetip sincerely hopes that you are satisfied with your purchase. Though quite some effort is put in describing and photographing all items as good as possible, colors can vary on different screens. In case you are not fully satisfied with your product(s) or if something is damaged, you can return the item(s) within 14 days after reception of the goods for a refund or exchange. Gift cards or items on sale unfortunately can not be returned.

All returns / exchanges must be in new and unused condition with all original tags still attached. Archetip is not responsible for return shipping costs nor for handling / import charges when items are returned from outside of the EU zone. In case of a lost or damaged parcel / goods when returning an item, Archetip cannot be held responsible for the loss or damage.

For return or exchange request please email to: studio.archetip@gmail.com

LEGAL DISCLOSE

We will disclose any information we collect, use or receive if required or permitted by law, such as to comply with a subpoena or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

CONTACT

If you would like to contact us to understand more about this Policy you may send an email to studio.archetip@gmail.com.